Shipping

Shipping Information

Thank you for choosing Nougat London. We are committed to delivering your products quickly and safely from our UK warehouse.

 

Where do you ship?

We currently ship our products worldwide and we offer international delivery to most global destinations. If your country is not listed at checkout, please email our Customer Care Team at info@nougatlondon.com for assistance.

 

Shipping fees:

UK Shipping

  • Standard UK delivery: £3.99
  • Free UK delivery on orders over £20

International Shipping

  • For international orders, please email our Customer Care Team at info@nougatlondon.com and we will calculate the shipping cost for you before processing the order. Shipping costs are based on the total weight of your order, and delivery times vary by destination. The exact shipping fee will be provided clearly before your order is confirmed and dispatched.
  • The buyer is responsible for any import duties, taxes, or customs-related charges imposed by the destination country.

 

Order processing times:

  • Orders are processed and dispatched Monday to Friday, excluding UK public holidays.
  • Standard orders are typically shipped within 1–3 business days after the order is placed.
  • During peak periods (e.g. sales, Christmas), processing times may be slightly longer.

 

Delivery timeframes:

United Kingdom

  • Standard Delivery: 2–4 business days after dispatch.

International

  • International delivery times vary depending on the destination country and local postal services. Once dispatched, most international orders arrive within 1–3 weeks. Please note: delivery times may vary due to customs procedures, destination postal services, or unforeseen delays.

 

Tracking your order:

  • Once your order is dispatched, you will receive a shipping confirmation email with a tracking number.
  • You can track your parcel using the link provided in the email.

 

Customs duties & import taxes:

For international orders: The recipient is responsible for any applicable import duties, customs fees, taxes, or administrative charges imposed by the destination country.

Nougat London is not responsible for delays caused by customs or for any additional charges incurred.

Questions?

If you have any questions about shipping or delivery, please contact our Customer Care Team at: info@nougatlondon.com